A global alliance of leading companies and universities established to develop new understanding and approaches to complex service systems
finance

June Paper - Complexity in services: an interpretative framework

This paper was written by Ornella Benedettini and Andy Neely.  It explores the characteristics of service complexity and proposes a detailed breakdown of the meaning of complexity in services, specifically targeted at supporting the development of tools and methodologies that managers can use to measure and manipulate the complexity embodied by their service businesses.