June edition of the Alliance Newsletter is now available. The newsletter was emailed out in June 2012. Full version here. The full articles are below:

Cambridge Service Week
- Big Data and Big Ideas – Industry Conference
- The Future of Services in a Connected World: Service Operations Management Forum
Alliance 2012 Annual Report
IBM and Judge Business School Students Research Future of Smart Grids
Developing the Business Model Innovation Capability Audit
OECD Workshop Presentation
Designers - the New Social Pioneers?
Big Data Analytics – IBM Academic Days
Managing Performance in Turbulent Times
Impact of Contract Type on Information Requirements
Meet Taija Turunen
Industrial Race – From Products to Solutions
Innovation and the Manufacturing-Services Dichotomy
Meet Ornella
Research Theme Update – Business Models for Services
Event - Introduction to the KT Box Toolkit
Factors Influencing Service Complexity
Research Theme Update – Performance and Information Analytics
How to Innovate in Non-Traditional Settings - Divine Innovation
Research Theme Update – Service and Support Engineering
The Craft of Design of Service
KT Box News
- Toolbox for improving Service Operations
- Engineering and complex services: an introduction to the KT-Box service toolkit – 18 June 2012, London
- Mindsets in Partnership Tool - University of Exeter

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