Welcome to the media section of the Cambridge Service Alliance. Here we have information that we hope you find useful. Please do not hesitate to get in contact if there is more information that you require.
Background on the Cambridge Service Alliance
Biographies of Key Representatives
Professor Andy Neely
Alliance Director and Research Sponsor, Performance and Information Analytics
Andy is widely recognised as one of the world’s leading authorities on organisational performance measurement and management. He has authored over one hundred books and articles, including 'Measuring Business Performance', published by the Economist, and 'The Performance Prism', published by the Financial Times. He is currently researching issues of performance and innovation in service businesses.
Professor Michael Barrett
Research Sponsor, Business Models
Michael is widely recognised for his work on Service Innovation in the Digital Age. Currently he is developing a World Bank report on IT infrastructure and new business models for developing economies. Michael has worked closely in research and executive education with a number of organisations including BT, IBM, HP, PricewaterhouseCoopers, Coventry Building Society, Shell Exploration, and the World Health Organization.
Professor Duncan McFarlane
Research Sponsor, Capabilities for Service and Support
Duncan is Professor of Service and Support Engineering at the Cambridge University Engineering Department, Director of the Distributed Information and Automation Laboratory and has led a range of research programmes relating to service information and service engineering. He has been involved in the design and operation of industrial automation and information systems for over twenty years. His interests in the services area relate to the value of service information, service information architectures and technologies and the reconfigurability of service systems.
Released Media Material
Below are the Press Releases issued from the Cambrdige Service Alliance. More news stories can be found on the news section of this site.
Please contact Colin Hallmark, Rod de St Croix, or Harriet Johnson at 3:nine:
Tel: 0207 736 1888
Or for general enquiries contact the Alliance directly here:
Tel: +44(0)1223 766141
Fax: +44(0)1223 464217