Reports and Books

When Innovation Follows Promise - Why service innovation is different, and why that matters
Ivanka Visnjic, Taija Turunen and Andy Neely

The briefing looks at the process of service innovation in an attempt to improve the way that service and product-service providers develop new services. It has implications for service provider and customer, both regarding their approach and contribution to the innovation process and service delivery, and the risks and rewards appropriated.

Successfully Implementing a Service Business Model in a Manufacturing Firm
Ivanka Visnjic, Bart van Looy

This research looked at 10 sales-and-service subsidiaries of a successfully servitized manufacturing multinational in light of recent empirical evidence which suggested that there may be a performance decline as a result of hurdles associated with implementation of services.  This paper offers academics and practitioners of servitization a guiding framework to develop a comprehensive set of service capabilities, and highlights the complex nature of their relationships and ways to balance it.

Engineering Asset Management: Issues and Challenges

This executive briefing identifies the four key areas companies must address to improve the value for money they get from their asset fleets over the next five to ten years. The briefing is based on the workshop held during Cambridge Service Week 2012, bringing together participants from some of the UK’s leaders in the field.

The Re-igniting Growth - Research findings on achieving long-term economic recovery  Report by EPSRC, 2013

This report examines some of the challenges the UK faces after the economic downturn and explores a range of initiatives or changes to policy that could help kickstart growth. The report includes a series of interviews with key academics funded by the ESRC. As well as giving the recession historical context, many of the interviews take unconventional approaches to a range of issues and provide objective – and sometimes controversial – responses to the economic problems the UK is experiencing.

Chapter by Andy Neely: Globalisation has seen traditional manufacturing decline as a share of the UK economy in the face of low-cost competition from the Far East. Professor Andy Neely says that future UK economic growth lies in a radical change in the way firms offer their products – 'servitisation'.

Thriving in Open Innovation Ecosystems: Towards a Collaborative Market Orientation
Chander Velu, Michael Barrett, Rajiv Kohli, Torsten Oliver Salge This is a working paper

This January 2013 paper looks at the notion of market orientation to develop capabilities in innovation and performance at the ecosystem level.

'Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises',
John Mills, Dr Valerie C Purchase, Dr Glenn Parry - released December 2012

Enterprise Imaging is a way of providing a picture of a multi-organizational enterprise that provides products and/or service outputs. This paper describes the research basis for the image, the process for its construction, and its benefits.

Case Study Report - 'E-Mobility Services: New Economic Models for Transport in the Digital Economy', Claire Weiller - released November 2012

Information and communication technologies (ICT) are enabling new business models and the introduction of electric vehicles (EV).  The report examines the example of the electric car-leasing system currently implemented in Paris, Autolib’. 

'Factors Influencing Service Complexity: The Perspective of Servitized Manufacturers',
by Ornella Benedettini and Andy Neely - released October 2012

Using Smart Objects to build the Internet of Things
Tomás Sánchez López, Damith C. Ranasinghe, Mark Harrison, Duncan McFarlane - relased September 2012

Ornella Benedettini, Andy Neely - This paper was presented at POMS 23rd Annual Conference, 2012