A global alliance of leading companies and universities established to develop new understanding and approaches to complex service systems

 

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December 2011 Newsletter

Newsletter Emailed out December 2011.  Full version here.

Full articles below:

1. Welcome Caterpillar Inc to the Cambridge Service Alliance
2. Cambridge Service Week 2011 - Outputs
3. From Processes to Promise – White Paper
4. Service Research Centre 25th Anniversary
5. Servitisation and the Future of Manufacturing
6. The Alliance at the Strategic Management Conference
7. EU Service Innovation and Growth in a Service Economy
8. Webinar – Business Model Innovation in Services: Creating New Value
9. Interview with Andy Neely on ‘The Servitization of Manufacturing’
10. Will Intelligent Assets Take Off? Towards Self-Serving Aircraft
11. New PhD Students at the Alliance
12. Measuring Production Management Performance and Costs
13. Business School and Technology
14. Complexity Study
15. Delivering Sustainable Growth
16. Best Paper Award at Academy of Management
17. Managing Performance in Turbulent Times
18. KT-Box News and Updates

To view the whole newsletter click here.

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