Cambridge Service Week
Cambridge Service Week
Cambridge Service Week is a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy. The Inaugural 2010 Grand Challenge in Service Week was held in Cambridge on 21-26 September 2010.
Cambridge Service Week 2013
The fourth Cambridge Service Week will be held from 30 September to 2 October 2013. The event will be entitled: 'Service Innovation in Practice: The Journey from Products to Services'. This year there will be a joint forum for both academics and practitions on 'State of the Art Services', as well as workshops and individual events for partner organisations. To register your interest for this years event please contact firstname.lastname@example.org.
The third Cambridge Service Week was held from 17-20 September 2012. There was a combination of events for academics, practitioners as well as member organisations of the Alliance. This year, Cambridge Service Week also hosted the EurOMA Service Operations Management Forum. More information on the 2012 can be found here.
The 2011 event was held in Cambridge, 20-23 September 2011. It was designed to be a combination of partner, open and academic events designed to push the boundaries of service knowledge.
Click on the links below to find out more about the event and their outputs.
Partners Day - Service Insights from the Cambridge Service Alliance
An executive programme for delegates from partner organisations during which the latest insights in service thinking were explored . This programme drew directly on the research completed by the Cambridge Service Alliance.
Industry Conference - Business Model Innovation in Services: Delivering Competitive Advantage
This one-day conference explored how leading organisations develop innovative business propositions to drive their competitive advantage through service innovation.
Academic Conference - Understanding Complex Services through Different Lenses
Rounding up Service Week was a two-day academic conference, which explored, analysed, and evaluated complex service systems through different lenses – both in practice and in theory – in a unique conference format. The theme for the conference was Collaborating on Theoretical and Practice Perspectives in a Complex Service System.