The programme of work being undertaken by the Cambridge Service Alliance is designed to help companies address the challenges they face in designing and delivering high-performance complex services. Through a combination of research and education we are exploring future business models for service, service engineering and support, as well as service information and performance. From this research we are creating industrially applicable tools and techniques with the aim of providing service solutions and delivering competitive advantage. Also, we are creating public and tailored in-company programmes designed to raise the skill and capability levels of organisations seeking to deploy high-performance complex service solutions.
The Cambridge Service Alliance aspires through its research and education programmes, to better enable organisations to address the challenges they will face in the next three to five years.
In addition to specifically designed courses the Alliance is also involved in a number of other teaching activities that form part of other qualifications, such as the Cambridge MBA elective on Service Design and Innovation. In addition, the dissemination of Alliance work is now branching out to international collaborations, such as a Masters in Service and Support Engineering, which was been established at the Royal Melbourne Institute of Technology.