Who We Are
The Cambridge Service Alliance was founded in September 2010, bringing together the University of Cambridge's expertise in service-science research, together with IBM and BAE Systems, to research new ways to provide, implement and employ complex service systems. In 2011 the Alliance was joined by Caterpillar Inc. as an industrial partner. The University of Cambridge is recognised as having some of the leading academics in this field, based at both the Cambridge Judge Business School and the Institute for Manufacturing.
The Alliance is guided by an international group of academics who form the Academic Advisory Board. The Chairman of this board is Professor Duncan McFarlane.
Academic Advisory Board:
|
Name |
Institution |
Country |
Area of expertise |
|
University of Queensland |
Australia |
Social Science |
|
|
Wharton |
USA |
Performance based logistics |
|
|
MIT |
USA |
Software and software as a service |
|
|
Tokyo Institute of Technology |
Japan |
Service management |
|
|
Cambridge |
UK |
Service engineering and support |
|
|
University of Nürenberg |
Germany |
Service information systems |
|
|
Professor Irene Ng |
University of Warwick |
UK |
Service marketing |
|
Brigham Young University |
USA |
Service operations management |
|
|
Professor Virpi Tuunainen |
Aalto University |
Finland |
Service management |
|
University of Leuven |
Belgium |
Service management and economics |
|
|
Professor Chris Voss |
London Business School |
UK |
Service operations management |
