Andy Neely
Alliance Director and Research Sponsor, Performance and Information Analytics

Andy is widely recognised as one of the world’s leading authorities on organisational performance measurement and management. He has authored over one hundred books and articles, including 'Measuring Business Performance', published by the Economist, and 'The Performance Prism', published by the Financial Times. He is currently researching issues of performance and innovation in service businesses.

Michael Barrett
Research Sponsor, Business Models

Michael is widely recognised for his work on Service Innovation in a Digital Age. Currently he is developing a World Bank report on IT infrastructure and new business models for developing economies. Michael has worked closely in research and executive education with a number of organisations including BT, IBM, HP, PricewaterhouseCoopers, Coventry Building Society, Shell Exploration, and the World Health Organization.

Duncan McFarlane Research Sponsor,
Capabilities for Service
and Support

Duncan is Professor of Service and Support Engineering at the Cambridge University Engineering Department, Director of the Distributed Information and Automation Laboratory and has led a range of research programmes relating to service information and service engineering. He has been involved in the design and operation of industrial automation and information systems for over twenty years. His interests in the services area relate to the value of service information, service information architectures and technologies and the reconfigurability of service systems.

Ornella Benedettini
Financial Performance
of Servitized Manufacturers

Alexander Borek
Information Risk Management

Rachel Cuthbert
Through Life Service
Information

JP Fonseca da Silva
Business Models in
Communications Industry

Jingchen Hou
Servitization of Manufacturing,
focus on China

Christopher Jackson
Servitization of
Manufacturing

John Mills
Organisations for
Service Provision

Rich Morales
Complex
Service Provision

Ajith Parlikad
Asset Management

Chris Pearson
Programme
Management

Nipat Rasmekomen
Maintenance Management

Giovanni Schiuma
Intangible Assets 

Raj Srinivasan
Maintenance
Management

Maurizio Tomasella
Modelling and Optimisation

Taija Turunen
Servitization of Manufacturing 

Ivanka Visnjic
Business Models

Angela Walters
Communications

Claire Weiller
Energy Services 

Phil Woodall
Information Quality